Partner Success Tracks

Before starting your CSP partnership with 1ClickFactory in the CEE region, choose one of the Partner Success Tracks:

  • Free Partner Success Track – provides you with a set of free trials, resources and services to make sure you get an efficient and smooth experience across the 1ClickFactory offering.
  • Premium Partner Success Track – accelerate your growth in the Microsoft Dynamics market by receiving a set of additional benefits and the individual guided support of 1ClickFactory specialists who will help you apply the benefits and will assist you in growing your footprint in the Microsoft Dynamics market.

 

Partner assets  Partner Success Tracks   How to request a benefit? 
Free Premium
  0 EUR/per month   99 EUR/per month  
Partner Readiness & Care
Acceleration Discovery Workshop  Yes  Yes   
Partner Success Manager  Yes  Yes   
Strategy & Planning Workshop  Payable service  Yes  Please contact your Partner Success Manager to agree on the workshop details. 
Monthly guidance Payable service  Yes  The individual plan of regular re-connection calls is agreed with a partner after the Strategy & Planning Workshop.  
Partner care  Yes  Yes   
Community virtual events (roundtables, webinars, other)  Yes  Yes   
Free e-books, guides and white papers  Yes  Yes   
Licenses 
License ordering platform (self-service, available 24/7)  Yes  Yes   
License ordering and configuration support  Yes  Yes, priority ticket handling  No actions from a partner are needed. 
Technical support (related to technical license provisioning)  Yes  Yes, priority ticket handling  No actions from a partner are needed. 
One monthly invoice  Yes  Yes   
Upgrades 
Free Upgrade Analysis  Yes  Yes   
Project Scope Verification Workshop (for Dynamics NAV/Business Central solutions)  Payable service  Free Project Scope Verification Workshop if upgrading to SaaS projects and if a project is executed with 1ClickFactory.   
BestPath Assessment (for Dynamics AX/Finance & Supply Chain Management solutions)  Payable service  Free BestPath Assessment/Workshop plus 32 hours after-workshop presales consultancy if the assessed project is executed with 1ClickFactory.  Please email us at service@1clickfactory.com with a short note that you would like to request this benefit. 
Clarification call (consultancy)  Yes  Yes   
Partner support – standard (response within 48 hours on business days)  Yes  Yes   
Professional project management (for project services)  Payable service  Payable service   
Warranty – standard (3 months)  Yes  Yes   
Development 
C/AL to Extension Analysis report 1  1 additional report per program year  Please email us at service@1clickfactory.com with a short note that you would like to request this benefit. 
Extension Maintenance Service  Free for 6 months if an upgrade project is executed with 1ClickFactory.   Free for 6 months if an upgrade project is executed with 1ClickFactory.    
Professional project management (for project services) Payable service  Payable service 
Hosting on Azure 
Free NAV/BC on Azure trial One month Trial extension for one additional month   Please email us at service@1clickfactory.com with a short note that you would like to request this benefit. 
Technical onboarding consultancy Yes  Yes   
Partner support – standard (within 24 hours on business days) Yes  Yes 

 

 

Program resources:

Start your cloud journey with 1ClickFactory as your indirect CSP provider and learn more about the End-to-End partner program:

Please reach us at cee@1clickfactory.com if you are ready to enroll or want to learn more.